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News: customer stories..the good, the bad, and the ugly and everything in between.
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Tell me about one customer that stood out to you as being particularly dim-witted or rude (or maybe the "ray of sunshine" that actually made your day better).
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Why is it that 80% of the customers that complain at Frys are middle-age white women?
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CommentAuthorSDCherryPicker
- CommentTimeSep 23rd 2008
You work at frys. Every 3rd customer is an asshole.http://tyban81.mybrute.com -
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How about stories about dim-witted Fry's employees? Like the one about a customer that asked why the maximum length of a SCSI cable was 9 feet and the Fry's employee responded "because it's SCSI". Or the Fry's employee that told me they wouldn't accept a software return, even though the box was unopened and claimed they didn't accept software returns. I took them to the software department and showed them all of the return stickers.
Unfortunately, many Fry's employees start off with a view that the customer is "dim-witted", rude, an a**hole or whatever, and it goes down from there. Quite often, the customer is aware that you have this view of them. -
Most people in my department don't even know what SCSI is...
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Sasquatch: Most people in my department don't even know what SCSI is...
is it different than scuzzi?I'm crushing your head... You flathead! -
yes but the dimwitted seem to always attract each other just look they made an entire electronics chain for both customers and employees alike.Looking for my head ............... yeah the eight valve one yeah ....
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Obi Wan: Disgruntled customer that had one bad experience at a Fry's and dedicates his free time trolling the Fry's forum.
I had a bad customer experience today. I'm not going to tell you the product in question because it will lead to information regarding who I may be. But she called saying that the product that she purchased is not functioning correctly. She also tells me that her sister bought the exact same product, on the exact same day as she did, and is having a very similar issue. She came in a week prior, and the returns associate told her that the product that she purchased was discontinued. But thats not why the associate didn't take the product back, they wouldn't return it due to the fact that the product was purchased more than 90 days ago (Products past the 90 day mark require a Store Managers Approval, which is rare in some cases). The returns associate informed the young lady that the product has a one year warranty on it through the manufacturer. The young lady then goes home, calls the manufacturer, and finds that the product is not discontinued. Also, that the woman has to drop off her product at a location about 14 miles away to get it serviced.
I had to describe to the woman that what the returns associate ment by discontinued is that we are no longer carrying that product on our shelves, and that it doesnt necessarily mean that the product is no longer in production. Then she stated that she is not going to drive all the way to the service center to drop off her product, and then would have to later drive to the same place to pick it up. She then asked what am I going to do about the situation. I put her on hold, walked up to the PIC to see if there is anything we could do about the womans problem. The PIC confirmed to me that we can't accept it after the 90 day period. I then got back on the phone with the woman and reconfirmed that there really isn't anything that I can do. "So are you saying that you are not going to stand by your product?" I told the woman that Fry's has a 30 day satisfaction guarantee on all of our products, and that within the 90 day period after purchase if the product is defective, we will exchange it out. "So your saying that your not standing by your product?" I reconfirmed, not after 90 days. After that it is up to the manufacture to handle any malfunctioning devices. "So are you saying that I should never shop at Fry's? And tell everyone how horrible your customer service is?" No Ma'am, I am saying that we cannot accommodate your particular need. She then hangs up.
I see where she is coming from in terms of driving 15 miles to get her product serviced. But it isn't up to Fry's, or any other retailer for that matter, to deal with something that broke after having it for several months. Retail stores are just the middle man. How the hell is Fry's suppose to know that the particular device is not going to function correctly? We receive that product in a box, we don't open it or inspect the product or anything, and we sell it in the same box. If anything, it is poor customer service through the manufacture. -
14 miles is so close compared to the places I drive. Seems silly!Superhero!
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Very silly.
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I do like your bacon image. I never seam to get bacon from those machines though.i am a worm.
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I never seam to get bacon either. I mean, what good will seaming do you?Superhero!
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