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News: How can I contact Fry's corporate headquarters, via fax or e-mail, with a complaint?
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CAN SOMEONE PLEASE GIVE ME AN E-MAIL ADDRESS OR FAX NUMBER TO FRY'S ELECTRONICS CORPORATE HEADQUARTERS, SO I CAN SEND A LETTER OF COMPLAINT DIRECTLY TO THE COPORATE OFFICERS?
I had a bad and humiliating experience, wherein, as a client of the California Dept. of Rehabilitation, the store manager in Fountain Valley, CA, wouldn't accept three purchase orders. I was in line for about 45 minutes, while they bickered about anything and everything, first, because there was a separate purchase order for each item instead of a collective one, second because the p.o. amount didn't include a $7.99 battery recycling fee (I said I would pay that out of pocket, but they wouldn't accept that either), and finally that they had accounts with other local offices of the Dept. of Rehab., but not this particular one. This guy could have let me take the merchandise, and could have cleared up the paperwork issues later, but NO. He had to be arrogant and obnoxious. When I first entered the store, I went to customer service, asked for a senior manager, and if the purchase orders were OK, and how I should proceed. The young woman in a suit responded that all I needed to do was take the merchandise to the checkout counter, and the cashier would know what to do. That was a lie. Obviously, because I was a disabled client of a state agency, with a purchase order, rather than cash, they viewed me as a problem instead of as a customer, and put me through the wringer, like I was some kind of low-life, for one excuse after another, until the final one, by the store manager. I was tired, exhausted, and in pain from standing for so long, and humiliated by having my status as a disabled person and client of the Dept. of Rehab. made public to the vast line of customers standing around me. He wouldn't even offer me a chair to sit down, or to go to another location to discuss the matter. He was arrogant and clearly NOT customer oriented. The delightful manager's name is Mr. Edward Martinez at the Fountain Valley, CA store, if anyone wants to send him some fan mail. The store fax number is 714-378-4418.
James Graham,
Irvine, CA
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Our cashiers are trained to follow correct protocol.
"they had accounts with other local offices of the Dept. of Rehab., but not this particular one. This guy could have let me take the merchandise, and could have cleared up the paperwork issues later, but NO. He had to be arrogant and obnoxious."
This is not our problem, your dept. offices must handle the creation of new accounts, we won't simply "clear up the paperwork later."
Don't expect people to break rules for you just because you're handicapped. -
Jim go to a frys store and ask for the "TELL RANDY" form
Or you can all him yourself:
http://frysforum.com/comments.php?DiscussionID=135
Sasquatch:Randy Frys' personal cell phone: 408-236-2060.
i am a worm. -
It's too bad that old California rejection hotline number doesn't work anymore...
Also, Randy probably hasn't read one of those forms in his life. -
You can't represent Frys or Randy Fry himself. LOLi am a worm.
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I represent myself. LOL.
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Worm,
Thanks for the Fry's corporate directory. I hope those fax numbers are correct, because I used two of them! -
To Sasquatch,
Re: your comment:
<>
You make my point for me! You express the exact anal-retentive, customer-hostile attitude I describe in my posting.
Fry's should re-name its "Customer Relations" department to "Customer Humiliations" or similar.
Those folks seem to think that price breaks entitle them to treat people with extreme disrespect.
As for Mr. Martinez, I am twice his age. I have multiple reasons to be offended by his attitude. It is typical of many younger people in California--thankfully there are still exceptions. -
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CommentAuthorHuskerMychal
- CommentTimeSep 1st 2007
corp 408-487-4500 or look for Sonja on the frys phone number list post. thats randys
exec assistantWe are the music makers, we are the dreamers of dreams
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"You make my point for me! You express the exact anal-retentive, customer-hostile attitude I describe in my posting."
I say that because you're here whining about how we didn't break the rules for you. Grow up. -
Jim you sound like a dumbass customer! I would hate to help you...your the type of customer I hate... Your just mad cause were trying to do our jobs right and your handy capped!
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Not the most eloquent response, but I agree with the first half.
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just let it go and sort out the paperwork later? no,no,no.
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CommentAuthorGuest 9992
- CommentTimeJan 15th 2010
As a former cashier at Fry's I can tell you it was hell. That's why I quit. Most of the cashiers are barely past their 18th b'day, and have never had a job. They don't give you any training. Most of the supervisors just stand around acting like they are working, but forget it if you have a problem, cuz they don't know anything. They're just glorified cashiers. Then just try to find a manager,they're all sitting around the General Manager's office talking crap about the workers or customers. Worst job I ever had. They always get rid of the managers and other workers who at least seem to know what they are doing. And if you are a good looking girl, you don't have to know how to do anything, they'll keep you forever. -
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CommentAuthorrooobosmith
- CommentTimeJan 17th 2010
Write a letter to Randy Fry like I did as described here: http://frysforum.com/discussion/1680/how-to-best-file-a-complaint-about-store-management/
Shortly afterwards, the store manager took care of it.
Even got a letter from Mike Millar signed by Randy Fry. At least someone signed his name..... -
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I know exactly what you mean. Fry's practices unfair business practices and their customer service is not good. It is never their fault and they could care less about anything except getting as much of you money as possible. Once they get your money, it is as if you do not exist anymore. Obviously Sasquatch is a good robot that is performing exactly what it was programmed to do, bilk the customers out of their money at any cost. Hey, pipe down robot, we know all about Fry's and the type of business it conducts. Your comments are nonsense. Just remember, you can not lie to yourself. Now, be a good robot and keep your preprogrammed rubish to yourself.
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Tell me robot, is it okay that the District Manager of the Burbank store told lies in his rebuttals to a BBB complaint? Is that fair and ethical business practices?
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Nothing to say about a DM telling lies, huh? I thought not.
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CommentAuthorrooobosmith
- CommentTimeJan 20th 2010
DavidJ: Nothing to say about a DM telling lies, huh? I thought not.
How do we know it was he who was lying and not you?
Why didn't you return the product if you were so unhappy? -
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Yeah, a TV delivered to me was damaged and they offered me a refund, but no exchange, and I declined it. Sure, that sounds real plausible. Get real. He outright lied about it. You know it, and soon a lot of other people will know too.
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CommentAuthorrooobosmith
- CommentTimeJan 20th 2010
DavidJ: Yeah, a TV delivered to me was damaged and they offered me a refund, but no exchange, and I declined it. Sure, that sounds real plausible. Get real. He outright lied about it. You know it, and soon a lot of other people will know too.
It's entirely plausible. They might not have had another unit in stock.
What reason did they give you for NOT refunding your money when you demanded a refund?
FYI, I would not expect your sob story about your personal circumstance to influence anyone. You might as well drop that. Everyone is "busy."
And I highly doubt that Frys would refuse you a refund if you brought the set to the store.
Bottom line is, your story sounds fishy and/or you did not do everything you could have to return the unit. -
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Once again, as i said in my BBB complaint, the DM told me that Fry's could do nothing for me. At first he told me that Samsung had to deal with it and I had to wait for them to come and look at the TV, and then he would call me back after he got the rep's report. After the Samsung rep said he could do nothing for me I waited 3 days for Cesar to call me back. When he finally did he said that there was nothing that could be done, no exchange no refund. As I stated, it was my and my wife's week of finals so it was hectic. I demanded that the Fry's delivery man take the TV back when they came to see the damage, but he would not. It sounds fishy? You must work for Fry's or something, because I did everything I possibly could at that time. I was not going to rent a truck and dump the TV in their front area. They would not take it back because of 'physical damage' is what I was told. Bottom line is that Fry's delivered a TV with damage to it, and because I did not go ovewr it with a microscope, I got burned. I am an honest person and I always will be. I guess the DM, Cesar, of Fry's Burbank store can not say the same thing, can he? Anyways your comments sound fishy to me, like you are on the Fry's payroll. In my opinion, any company who allows one of their employees to openly deceive people in rebuttal to a complaint that was filed against the company should be fired. There is no excuse or acceptable reason to lie like that. Again, it is considered to be unfair and unethical. Just ask anybody!
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CommentAuthorGuest 15960
- CommentTimeJan 20th 2010
what is the condition of the manufactuer box? you could try for a return through samsung if it truly was damaged in the box. hell its worth a try instead of wasting your time printing out flyers and bothering other people with your problems. i really hate those guys that put flyers on my car. such a waste of time. sad really. -
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You obviously did not read the BBB complaint that I posted, so your comments are of no importance to me. You should see the flyer, I began it with the word FREE in really big letters. That way more people will be sure to read it. My time, I'll do what I want, and that will be try to lose Fry's as much business as possible. So please, unless you have read the BBB complaint, do not post a comment. When people do post comments concerning certain questions about information that was in the BBB com[plaint, it makes them look illiterate and just plain dumb.
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CommentAuthorrooobosmith
- CommentTimeJan 20th 2010
So they're claiming you damaged the set?
Dropping your extended warranty coverage does not make sense.
In the future, use a credit card with accidental damage insurance. -
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Good idea. As I admitted earlier, Ithere are a few things I would have done differently if I were given the opportunity. The Samsung rep told me that it would be wise to return the extended warranty because any future problems with the TV that could be covered by the warranty may be negated by the current damage. He advised me to return the warranty. How come nobody will answer me when I ask if it okay that the DM did not tell the truth about what transpired when he posted a rebuttal to the BBB complaint? IS that the way business men should act? Should businesses be allowed to lie in situations like this? Is it fair and ethical? Most importantly, can anybody, including Fry's employees, believe their employers, especially if they are going to lie over something small as this. Guaranteed that the DM, Cesar, has lied about other things as well. Do not trust him, he lies!!!!!!!!!!!
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DavidJ: Do not trust him, he lies!!!!!!!!!!!
I don't trust anyone.. so who is really telling the truth? I find it's always somewhere in between the two stories. Because the "victim" have their story that they love to embellish in their favor and the "accused" does the same..Hiya kids. Here is an important message from your Uncle Bill. Don't buy drugs. Become a pop star, and they give you them for free! -
Do you work for Fry's? Is it okay for a top executive of a business to lie about events that transpired? And to do it in a rebuttal for a complaint that was posted at the BBB. IS it right? Why won't anyone answer that simple question?
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I made a mistake. The DM did not lie at all. PSC does not mean purchase. Otherwise everything stated in all of the postings is one hundred percent accurate.
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I want to thank some of you for your suggestions. I highly doubt that any of you have ever experienced what I went through purchasing a new TV from Fry's. It disrupted my studies as well as my llife. I am so disappointed in the events that transpired. If anything, I learned valuable lessons about purchasing merchandise as a consumer. Anyone who knows me would tell you that I am the type of person who does what he says and does it full-throtle. Obviously, Fry's electonics does not value the consumer, they have began to take them for granted. I am sure that it is obvious to anyone who read my BBB compaint and knows the facts about what happened realizes that I am telling the truth. My only recourse is to do exactly what I said and distribute every one of my flyers that I already printed up, and after doing so, if I am still mad and dwelling on my misfortunes due to shopping at Fry's, then I will print up more and distribute all of them all over as well. Like I stated to Cesar, I will make sure to lose Fry's as much business as I can. I am determined to do it! I am not asking for more than I paid for, I just want exactly what I paid for. You decide. I will not post on here again, but you can rest assured that I will post my BBB complaint against Fry's Electronics anywhere and everywhere I am able to do so. I will warn consumers of the potential risks they could run by shopping at Fry's. KARMA is real.
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CommentAuthorGuest 39850
- CommentTimeMay 5th 2010
My name is Jesus Carranza Sr , Ph. 928-530-5527 address is 3262 N. Jewel St. Kingman ,Az. 86401. On Saturday April 24th , I picked up a las vegas paper and I saw a ad on a e machine 20" monitor for 109.99 plus you could get a canon mx330 all in one printer for 9.99 after a 50.00 mail in rebate.So my wife and I went to vegas early Sunday morning and we got there right at the store opening 9am . I went to the back where the monitor are at and a salesman Carlos asked if he could help I told him what I wanted , he said he would have to get one from the back, he returned and the I Asked him about the printer , he could not find one and he checked the store computer and said they should have been here the 23rd of April. He could not find it so I asked him if I could pay for everything now and have a someone pick it up later and right away he says no . I said is that it he says yes . So I went up to customer service . They young lady there Teri -
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CommentAuthorGuest 58252
- CommentTimeMay 6th 2010
Contacting frys with a complaint is like complaining to the KGB about being tortured by them. They don't give a flying f**k. -
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CommentAuthorGuest 45347
- CommentTimeMay 6th 2010
what?! -
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