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IllusionOfProgress: The Fry's app launcher loads an emulator for POS? How old is the POS code?
bstrickler: "Because one day your computer fails, you bring it to Fry's, you get a loaner computer (which is much better than what you purchased)" That wasn't the case for me, I was given a POS loaner computer when I had to send my laptop in to have them repair my CD-ROM drive, which, by the way, they DIDN'T FIX! I ended up fixing it, by removing it, and SLAMMING it back in, and screwing the retaining screw tight. Never had a problem with the CD-ROM drive since. They also tried blaming ME for some damage on the back right of the computer, which THEIR sales associate did, when I bought the computer (it was a display model). It was fine when the sales associate took it to the back room, to find the battery and box for it, which he never found (so they dropped the price to like $600, from ~$900), and came back with a dent in the back right corner. The computer I was given had 3 gig DDR2 666 mhz, 1.6ghz dual core, 320 gig HD, and intel integrated video card. The computer I had sent in for repair was: 4gig DDR2 800mhz, 1.83ghz dual core, 250 gig HD, and an ATI dedictated 512 meg video card. That is far from better than the computer I had. Also, What is their policy on losing computers? I sent mine in for repairs AGAIN, 2 weeks ago. I had tracking & insurance put on it, because I've had UPS screw up before. It got to their store the next day, and someone signed for it. I just called them today, to check on the status (something didn't feel right), and guess what they said? "We have no record of you sending it in to us other than when you sent your computer in for your CD-ROM drive repair" I told them that I shipped it UPS, WITH tracking, and insurance, and that someone signed for it at the dock 2 weeks ago. Her tone of voice suddenly changed "I'll check around, and talk to people, and see if we can find your laptop. Is this the correct phone number to call you back at?" I wanted to rage out on her, but I decided to keep my cool, until the day I drive into their store, and give them a major earful, if they ever find my laptop. If they don't, I am still going to their store, so I can cash in on my replacement warranty, and still make them piss their pants. I am NEVER buying from Fry's Electronics again, and I am warning EVERYONE I know to never shop from them, due to their piss poor customer service, and lack of organization!
particleman: I've got a little question about the PSC vs. manufacturer warranty: I've recently been told that in order for the service department to replace an item under it's PSC that it must first be out of the manufacturer's warranty. So what happens when I buy a 3-year PSC for my Seagate harddrive that has a 5-year manufacturer warranty? Am I fucked as far as the money that I spent on the warranty? That being said, I still continue to sell PSCs on items that have a manufacturer warranty longer than one year. Heh.
Guest: "I've recently been told that in order for the service department to replace an item under it's PSC that it must first be out of the manufacturer's warranty. So what happens when I buy a 3-year PSC for my Seagate harddrive that has a 5-year manufacturer warranty? Am I f*cked as far as the money that I spent on the warranty?"
Guest: Sorry to double post, but in regards to Brians post above... It is true once service fixes one problem, the tech will send it back to you with the other ones unfixed. Happens through sheer laziness and I know I'm guilty of cutting corners sometimes. I will also say this in the nicest way possible and you may not be guilty of it, but a service technician doesn't really care if you buy anything else in the store. There is plenty of work to do without your patronage. Fry's Electronics may care about your continued business, so please tell Store Manager etc etc and not the damn technician. I cannot count how many times people have ranted at me how much "potential business" that the store will lose because my department consists of idiots and fecal matter. Customer service, business sense, and even ethics are not part of my job, I just fix computers.