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ObiWan: Great attitude there, Chris. There's a reason that Fry's the well deserved (bad) reputation it does.
FrenchyFry: Fry's should pay each and every Salesperson, that approaches a customer and sincerely helps them with their needs as a Positive shopping experience. In no F***ing way should they be penalized for doing a price match. How can a company $0.00 a commission for a salesperson following THEIR OWN POLICY?
skullywag: Poor misguided Chris. Did your employment application list "money maker" as the job title? NO. EVERYBODY works to make money, Frys employees are not the first to discover this unusual idea. Fact is, no matter how your employer chooses to compensate you, your job is to help the customer.
Frys employees seem to concentrate on nothing BUT what pays commission, and who they can con into buying something that will pay them MORE commission. And that is why Frys is a sucky place to shop, and why you are a sucky employee. The customer has abosutely NOTHING to do with why your employer screws you pay-wise. To treat a customer as a payroll target and not a human...is sh*tty to say the least.
Chris_Tomkinson: Imagine you're at a restaurant, a sit-down restaurant like Denny's or something. Now imagine you and your friends get seated, and you tell your server that you are NOT going to tip them, regardless of how well your server does at making sure your order is right, keeping your drinks refilled, etc. What kind of service can you expect? Yes, it's still the waiter's job to serve you but they know they will be doing it for free, so they will ignore you and focus on the people who might tip. Would they be a "shitty" server for ignoring you and focusing on the people who might tip? I don't think so.
ObiWan:There's a major flaw with you scenario/example - in the case of Fry's, the customer isn't aware whether you're making commission or not (and probably doesn't even know you're on commission in the first place). Skullywag is right - if your entire focus is on something that will pay you more commission, then that's what you'll push. Doesn't matter if it's the best choice of the customer - it only matters if it makes you commission. And he's right that's what makes Fry's a sucky place to shop (and work).
Guest: The biggest determining factor in the way a customer is treated isn't "is it on ad". A lot of salesmen are okay with helping someone who's looking for the i7 at a great price. The thing that gets customers treated like garbage is when they're GARBAGE CUSTOMERS. No one cares about you when you're looking for that "329.99 POS that bearly runs windows". If customers could understand a sense of value instead of looking for the cheapest junk they can find, they'd be treated with respect. If they can't afford a laptop that functions on a basic level, they should save their food stamps for something that will at least benefit them.
Guest: In reality, Fry's is doing the humane thing. selling junker laptops super cheap with a 15% restocking fee..
Guest: I personally do. Survival of the fittest, if you're dumb enough to waste your money, I'll gladly take it. People don't get rich by being uneducated.
ObiWan: You sound like the perfect Fry's employee. Another reason friends don't let friends shop at Fry's.
Chris_Tomkinson: ObiWan: You sound like the perfect Fry's employee. Another reason friends don't let friends shop at Fry's. You're right, Obi, you should have them go to Best Buy and pay $24.99 for a generic Dynex printer cable instead of the $1.99 that cable costs at Fry's (from one of our many no-name brands, I forget which one).
t0rrent: Well being it's a sell monster or get fired world at Fry's, are you surprised at the least Skully? I despise Frys and everything they do to employee's with a passion, but yes when it comes to cables (and you'll be amazed at how many printers get sold without a cable due to customers "insisting" they have a spare at home when they don't), and have to run out to buy one. Best Buy jacks the prices up on all cables big time versus Fry's. And yes, if people are smart, they plan ahead and order the cables they need from monoprice.com and have it all ready for when they go buy their new tv/printer/etc.
ObiWan: You're using printer cables as an example? Seriously? I'd hate to tell you now many times a Fry's drone has used that example here. Pretty lame. I seriously doubt that USB cables are a high demand item. Try again.
skullywag: Quite funny you should use cables as a price indicator. Frys is NOTORIOUS for pumping Monster cables on unsuspecting customers. I have personally been lied to countless times while browsing their TV aisles, and asked about certain models.... "You can't get TRUE 1080p without the Monster cable", "You're liable to get static in your picture if you use the cheap cables, I reccomend Monster cables", "If you don't get the Monster cable, you're gonna be replacing your HDMI cable constantly". And I'm quite sure Frys does not sell ANY HDMI cable for $1.99 (which is what I pay for mine on eBay). Even tho the cheap cables have been proven to give the same picture quality as the $$$ brands.....it's not really about price, is it? It's about commission. http://www.pcworld.com/article/203732/technologys_biggest_myths.html
Guest: Look up frys' plu # 6775155. You'll see what computers have come to. Either evolve and learn to create your own, or realize whatever I sell you is junk and accept that.
skullywag: People who come in looking for the cheapest item are idiots who deserve to be hated??? Classic Frys rationale. With all the b*tching, p*ssing, and moaning about the "need to make money" and how you're "not making any money" on this or that...I would think you might understand that SOME PEOPLE CAN'T AFFORD ANYTHING BUT THE CHEAP ITEM. Do you arrogant little eggheads think the economy has affected only you? Are you the only one on a BUDGET? YOU are the only people that may be getting screwed pay wise? GROW UP. You have no right to question WHY a person wants the sale item. If they want it, they want it. You are not on a mission from God to sell people what they do not want.
The customer pays your salary. Screw him, and he will STOP paying your salary. The costomer has no say in what pays commission, and what does not, your EMPLOYER does. If you have a major chip on your shoulder about what you get paid, take it up with your employer...or QUIT. There are plenty of jobs out there that will pay you a decent hourly wage for work, and not challange your entegrity to make a dollar more than the guy working next to you.
Chris_Tomkinson: skullywag: People who come in looking for the cheapest item are idiots who deserve to be hated??? Classic Frys rationale. With all the b*tching, p*ssing, and moaning about the "need to make money" and how you're "not making any money" on this or that...I would think you might understand that SOME PEOPLE CAN'T AFFORD ANYTHING BUT THE CHEAP ITEM. Do you arrogant little eggheads think the economy has affected only you? Are you the only one on a BUDGET? YOU are the only people that may be getting screwed pay wise? GROW UP. You have no right to question WHY a person wants the sale item. If they want it, they want it. You are not on a mission from God to sell people what they do not want. Skullywag, I know some people can only afford the $299 bargain basement special. But a lot of people try to save money and end up being miserable for it. Like my parents who buy the cheapest store brand trash bags and then get unhappy when they keep breaking open and spilling garbage everywhere. If they spent the extra dollar and got Glad or Hefty bags, they would be much happier. It's the same when people come in and buy the $79 cheap Android tablet and then return it (with 15% restocking fee!) two days later because it's junk. The customer pays your salary. Screw him, and he will STOP paying your salary. The costomer has no say in what pays commission, and what does not, your EMPLOYER does. If you have a major chip on your shoulder about what you get paid, take it up with your employer...or QUIT. There are plenty of jobs out there that will pay you a decent hourly wage for work, and not challange your entegrity to make a dollar more than the guy working next to you. Under the current business model, SOME customers pay our salary. If you go in and buy the $299 laptop on ad with no extended warranty or attachments, you are not paying anyone's salary. Even if you buy a candy bar in the checkout line, it's still a net loss for the company. The guy who comes in and buys the $1000 gaming laptop with a 3 year warranty, Norton, bag, and printer *does* pay our salary. None of us would really miss the ad piece buyers, because they only buy the ad item with no attachments. In all honesty though, Best Buy usually has better ad deals than Fry's, and the people there are paid hourly so they don't care which laptop you buy. Fry's should cater to people with money, and send the ad customers to Best Buy. I understand it's not the customer's fault, and the customer should not be concerned with our wages. In our store, a lot of the people coming in to buy the ad laptops are foreigners sending it back to wherever they came from, or resellers, neither of whom buy anything profitable. It reminds me of another thread on here when they discontinued the motherboard/CPU combo deals in components, and you and Best Buy (the FrysForum poster) had an argument about whether or not this would reduce profits. Basically, not all customers are equal. Just because you're giving the store money doesn't mean they're making a profit. It's not your fault that Fry's management is obstinate and retarded. The real problem is Fry's strict promote from within policy, which ensures that fresh ideas will never reach Fry's home office.
Chris_Tomkinson: Fry's should cater to people with money, and send the ad customers to Best Buy.
Chris_Tomkinson: It's not your fault that Fry's management is obstinate and retarded.
ObiWan: The reality is though - Fry's attracts the bottom feeders, and Best Buy seems to attract a higher end (smarter) clientele.,
Pretty accurate on that statement. It does beg the question though - why continue to work there when there are opportunities elsewhere.
Guest: Skullywag, people who are impoverished don't deserve to be hated. The uneducated do.
skullywag: Guest: Skullywag, people who are impoverished don't deserve to be hated. The uneducated do. Still disagree with you chris...When I ask a Fry's salesman a technical question, that I already know the answer to, only to see the "deer in the headlights stare" or receice a total B.S. answer he made up on the spot.... I don't HATE him...uneducated as he may be. When I walk into a store, I know EXACTLY what I want...but sometimes can't help but yank the salesperson's chain. I have encountered quite a few Fry's employees that know ca-ca about what they are selling.
Guest: @chris.. ur right, n it actually has to do with the change in management. there is this arabian ASM that will not be named..*cough* Alfons. that began the whole ordeal w putting numbers on the floor, not quality employees. his method work. but ever since, we've had soo many ppl go thru our dpt with no luck of a future at frys. before, it would take time to train an associate, heck.. i got interviewed and QUIZZED on the product. not just the product itself but the stuff we carry. not anymore. w that kind of philosophy (numbers over quantity, there is gonna be a major downgrade in customer service. heck, one of my coworkers just got let go cuz of numerous negative tell randy things. he didnt think he was doing anything more unethical than frys. it all starts w the pay system. happy employees means happy customers. bottom line