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How can I contact Fry's corporate headquarters, via fax or e-mail, with a complaint?

Jim
2558 days ago
CAN SOMEONE PLEASE GIVE ME AN E-MAIL ADDRESS OR FAX NUMBER TO FRY'S ELECTRONICS CORPORATE HEADQUARTERS, SO I CAN SEND A LETTER OF COMPLAINT DIRECTLY TO THE COPORATE OFFICERS?  
 
I had a bad and humiliating experience, wherein, as a client of the California Dept. of Rehabilitation, the store manager in Fountain Valley, CA, wouldn't accept three purchase orders. I was in line for about 45 minutes, while they bickered about anything and everything, first, because there was a separate purchase order for each item instead of a collective one, second because the p.o. amount didn't include a $7.99 battery recycling fee (I said I would pay that out of pocket, but they wouldn't accept that either), and finally that they had accounts with other local offices of the Dept. of Rehab., but not this particular one. This guy could have let me take the merchandise, and could have cleared up the paperwork issues later, but NO. He had to be arrogant and obnoxious. When I first entered the store, I went to customer service, asked for a senior manager, and if the purchase orders were OK, and how I should proceed. The young woman in a suit responded that all I needed to do was take the merchandise to the checkout counter, and the cashier would know what to do. That was a lie. Obviously, because I was a disabled client of a state agency, with a purchase order, rather than cash, they viewed me as a problem instead of as a customer, and put me through the wringer, like I was some kind of low-life, for one excuse after another, until the final one, by the store manager. I was tired, exhausted, and in pain from standing for so long, and humiliated by having my status as a disabled person and client of the Dept. of Rehab. made public to the vast line of customers standing around me. He wouldn't even offer me a chair to sit down, or to go to another location to discuss the matter. He was arrogant and clearly NOT customer oriented. The delightful manager's name is Mr. Edward Martinez at the Fountain Valley, CA store, if anyone wants to send him some fan mail. The store fax number is 714-378-4418.  
 
James Graham,  
Irvine, CA  
jhgrahamjr@yahoo.com
Sasquatch
2558 days ago
Our cashiers are trained to follow correct protocol.  
"they had accounts with other local offices of the Dept. of Rehab., but not this particular one. This guy could have let me take the merchandise, and could have cleared up the paperwork issues later, but NO. He had to be arrogant and obnoxious."  
This is not our problem, your dept. offices must handle the creation of new accounts, we won't simply "clear up the paperwork later."  
Don't expect people to break rules for you just because you're handicapped.
worm
2558 days ago
Jim go to a frys store and ask for the "TELL RANDY" form  
 
Or you can all him yourself:  
http://frysforum.com/comments.php?DiscussionID=135  
 
Sasquatch:Randy Frys' personal cell phone: 408-236-2060.
Sasquatch
2558 days ago
It's too bad that old California rejection hotline number doesn't work anymore...  
 
Also, Randy probably hasn't read one of those forms in his life.
worm
2558 days ago
You can't represent Frys or Randy Fry himself. LOL
Sasquatch
2558 days ago
I represent myself. LOL.
Jim
2558 days ago
Worm,  
 
Thanks for the Fry's corporate directory. I hope those fax numbers are correct, because I used two of them!
Jim
2558 days ago
To Sasquatch,  
 
Re: your comment:  
 
<>  
 
You make my point for me! You express the exact anal-retentive, customer-hostile attitude I describe in my posting.  
 
Fry's should re-name its "Customer Relations" department to "Customer Humiliations" or similar.  
 
Those folks seem to think that price breaks entitle them to treat people with extreme disrespect.  
 
As for Mr. Martinez, I am twice his age. I have multiple reasons to be offended by his attitude. It is typical of many younger people in California--thankfully there are still exceptions.
HuskerMychal
2558 days ago
corp 408-487-4500 or look for Sonja on the frys phone number list post. thats randys:face-devil-grin: exec assistant
Sasquatch
2558 days ago
"You make my point for me! You express the exact anal-retentive, customer-hostile attitude I describe in my posting."  
 
I say that because you're here whining about how we didn't break the rules for you. Grow up.
greencard
2557 days ago
Jim you sound like a dumbass customer! I would hate to help you...your the type of customer I hate... Your just mad cause were trying to do our jobs right and your handy capped!
Sasquatch
2557 days ago
Not the most eloquent response, but I agree with the first half.
Princess
2555 days ago
just let it go and sort out the paperwork later? no,no,no. :face-sad:
Guest
1691 days ago
As a former cashier at Fry's I can tell you it was hell. That's why I quit. Most of the cashiers are barely past their 18th b'day, and have never had a job. They don't give you any training. Most of the supervisors just stand around acting like they are working, but forget it if you have a problem, cuz they don't know anything. They're just glorified cashiers. Then just try to find a manager,they're all sitting around the General Manager's office talking crap about the workers or customers. Worst job I ever had. They always get rid of the managers and other workers who at least seem to know what they are doing. And if you are a good looking girl, you don't have to know how to do anything, they'll keep you forever.
rooobosmith
1689 days ago
Write a letter to Randy Fry like I did as described here: http://frysforum.com/discussion/1680/how-to-best-file-a-complaint-about-store-management/  
 
Shortly afterwards, the store manager took care of it.  
 
Even got a letter from Mike Millar signed by Randy Fry. At least someone signed his name.....
DavidJ
1686 days ago
I know exactly what you mean. Fry's practices unfair business practices and their customer service is not good. It is never their fault and they could care less about anything except getting as much of you money as possible. Once they get your money, it is as if you do not exist anymore. Obviously Sasquatch is a good robot that is performing exactly what it was programmed to do, bilk the customers out of their money at any cost. Hey, pipe down robot, we know all about Fry's and the type of business it conducts. Your comments are nonsense. Just remember, you can not lie to yourself. Now, be a good robot and keep your preprogrammed rubish to yourself.
DavidJ
1686 days ago
Tell me robot, is it okay that the District Manager of the Burbank store told lies in his rebuttals to a BBB complaint? Is that fair and ethical business practices?
DavidJ
1686 days ago
Nothing to say about a DM telling lies, huh? I thought not.
rooobosmith
1686 days ago
DavidJ: Nothing to say about a DM telling lies, huh? I thought not.
 
 
How do we know it was he who was lying and not you?  
 
Why didn't you return the product if you were so unhappy?
DavidJ
1686 days ago
Yeah, a TV delivered to me was damaged and they offered me a refund, but no exchange, and I declined it. Sure, that sounds real plausible. Get real. He outright lied about it. You know it, and soon a lot of other people will know too.
rooobosmith
1686 days ago
DavidJ: Yeah, a TV delivered to me was damaged and they offered me a refund, but no exchange, and I declined it. Sure, that sounds real plausible. Get real. He outright lied about it. You know it, and soon a lot of other people will know too.
 
 
It's entirely plausible. They might not have had another unit in stock.  
 
What reason did they give you for NOT refunding your money when you demanded a refund?  
 
FYI, I would not expect your sob story about your personal circumstance to influence anyone. You might as well drop that. Everyone is "busy."  
 
And I highly doubt that Frys would refuse you a refund if you brought the set to the store.  
 
Bottom line is, your story sounds fishy and/or you did not do everything you could have to return the unit.
DavidJ
1686 days ago
Once again, as i said in my BBB complaint, the DM told me that Fry's could do nothing for me. At first he told me that Samsung had to deal with it and I had to wait for them to come and look at the TV, and then he would call me back after he got the rep's report. After the Samsung rep said he could do nothing for me I waited 3 days for Cesar to call me back. When he finally did he said that there was nothing that could be done, no exchange no refund. As I stated, it was my and my wife's week of finals so it was hectic. I demanded that the Fry's delivery man take the TV back when they came to see the damage, but he would not. It sounds fishy? You must work for Fry's or something, because I did everything I possibly could at that time. I was not going to rent a truck and dump the TV in their front area. They would not take it back because of 'physical damage' is what I was told. Bottom line is that Fry's delivered a TV with damage to it, and because I did not go ovewr it with a microscope, I got burned. I am an honest person and I always will be. I guess the DM, Cesar, of Fry's Burbank store can not say the same thing, can he? Anyways your comments sound fishy to me, like you are on the Fry's payroll. In my opinion, any company who allows one of their employees to openly deceive people in rebuttal to a complaint that was filed against the company should be fired. There is no excuse or acceptable reason to lie like that. Again, it is considered to be unfair and unethical. Just ask anybody!
Guest
1686 days ago
what is the condition of the manufactuer box? you could try for a return through samsung if it truly was damaged in the box. hell its worth a try instead of wasting your time printing out flyers and bothering other people with your problems. i really hate those guys that put flyers on my car. such a waste of time. sad really.
DavidJ
1686 days ago
You obviously did not read the BBB complaint that I posted, so your comments are of no importance to me. You should see the flyer, I began it with the word FREE in really big letters. That way more people will be sure to read it. My time, I'll do what I want, and that will be try to lose Fry's as much business as possible. So please, unless you have read the BBB complaint, do not post a comment. When people do post comments concerning certain questions about information that was in the BBB com[plaint, it makes them look illiterate and just plain dumb.
rooobosmith
1686 days ago
So they're claiming you damaged the set?  
 
Dropping your extended warranty coverage does not make sense.  
 
In the future, use a credit card with accidental damage insurance.
DavidJ
1686 days ago
Good idea. As I admitted earlier, Ithere are a few things I would have done differently if I were given the opportunity. The Samsung rep told me that it would be wise to return the extended warranty because any future problems with the TV that could be covered by the warranty may be negated by the current damage. He advised me to return the warranty. How come nobody will answer me when I ask if it okay that the DM did not tell the truth about what transpired when he posted a rebuttal to the BBB complaint? IS that the way business men should act? Should businesses be allowed to lie in situations like this? Is it fair and ethical? Most importantly, can anybody, including Fry's employees, believe their employers, especially if they are going to lie over something small as this. Guaranteed that the DM, Cesar, has lied about other things as well. Do not trust him, he lies!!!!!!!!!!!
someone
1686 days ago
DavidJ: Do not trust him, he lies!!!!!!!!!!!
 
 
 
I don't trust anyone.. so who is really telling the truth? I find it's always somewhere in between the two stories. Because the "victim" have their story that they love to embellish in their favor and the "accused" does the same..
DavidJ
1686 days ago
Do you work for Fry's? Is it okay for a top executive of a business to lie about events that transpired? And to do it in a rebuttal for a complaint that was posted at the BBB. IS it right? Why won't anyone answer that simple question?
DavidJ
1686 days ago
I made a mistake. The DM did not lie at all. PSC does not mean purchase. Otherwise everything stated in all of the postings is one hundred percent accurate.
DavidJ
1686 days ago
I want to thank some of you for your suggestions. I highly doubt that any of you have ever experienced what I went through purchasing a new TV from Fry's. It disrupted my studies as well as my llife. I am so disappointed in the events that transpired. If anything, I learned valuable lessons about purchasing merchandise as a consumer. Anyone who knows me would tell you that I am the type of person who does what he says and does it full-throtle. Obviously, Fry's electonics does not value the consumer, they have began to take them for granted. I am sure that it is obvious to anyone who read my BBB compaint and knows the facts about what happened realizes that I am telling the truth. My only recourse is to do exactly what I said and distribute every one of my flyers that I already printed up, and after doing so, if I am still mad and dwelling on my misfortunes due to shopping at Fry's, then I will print up more and distribute all of them all over as well. Like I stated to Cesar, I will make sure to lose Fry's as much business as I can. I am determined to do it! I am not asking for more than I paid for, I just want exactly what I paid for. You decide. I will not post on here again, but you can rest assured that I will post my BBB complaint against Fry's Electronics anywhere and everywhere I am able to do so. I will warn consumers of the potential risks they could run by shopping at Fry's. KARMA is real.
Guest
1581 days ago
My name is Jesus Carranza Sr , Ph. 928-530-5527 address is 3262 N. Jewel St. Kingman ,Az. 86401. On Saturday April 24th , I picked up a las vegas paper and I saw a ad on a e machine 20" monitor for 109.99 plus you could get a canon mx330 all in one printer for 9.99 after a 50.00 mail in rebate.So my wife and I went to vegas early Sunday morning and we got there right at the store opening 9am . I went to the back where the monitor are at and a salesman Carlos asked if he could help I told him what I wanted , he said he would have to get one from the back, he returned and the I Asked him about the printer , he could not find one and he checked the store computer and said they should have been here the 23rd of April. He could not find it so I asked him if I could pay for everything now and have a someone pick it up later and right away he says no . I said is that it he says yes . So I went up to customer service . They young lady there Teri
Guest
1580 days ago
Contacting frys with a complaint is like complaining to the KGB about being tortured by them. They don't give a flying f**k.
Guest
1580 days ago
what?!
Guest
1482 days ago
you guys FRYS CUSTOMER SERVICE SUCKS DONT KNOW HOW THEY RUNNING HUGE COMPANY BOUGHT REFRIGERATOR WITH WARRANTY AND CALLED THEM BECAUES ITS NOT COOLING EVERYTHING IS GETTING RUINNED BECAUSE OF HEAT SO CALLED TO HAVE TECHNICIAN COME THEY DON'T HAVE ANY TECH FOR WHOLE WEEK AND THEY CAN'T DO ANYTHING ABOUT IT RIDICULOUSSSS  
 
PEOPLE PLEASE DON'T BUY ANYTHING THING FROM THERE OR THERE WARRANTY THESE PEOPLE DON'T KNOW HOW TO DO BUSINESS OR TAKE CARE OF THERE CUSTOMERS  
FRY'S SUUUUCCCCCKKKKKKSSSSSS DON'T GO THERE
Guest
1482 days ago
JUST SPOKE TO STORE MANAGER HE SAID HE CAN'T HELP ME IF THERES NO TECH RIDICULOUSSS HOW CAN YOU LIVE WITHOUT REFRIGERATOR FOR WHOLE WEEK WITH KIDS IN THE HOUSE EVERYTHING IS GETTING RUINNED I'WILL MAKESURE THEY LOSE THERE BUSINESS  
 
FRYYYYY SSUUUCCCCKKKKKSSSSSSS !!!!!
ObiWan
1482 days ago
Guest24731 - there are these concepts we learned in elementary school called punctuation, grammar and spelling. Use them. You might find you'll be better understood and potentially receive a more favorable response.  
 
That said, if Fry's can't/won't get a tech out there in a timely manner, document it. Then, go out and hire your own repair person, get the fridge fixed, and then file a small claim against Fry's, and include not only the cost of the repair, but your time, expense, lost food, etc.
Guest
1481 days ago
Who can I speak to in regard to locating a Fry's store in a new market in Texas?
ObiWan
1481 days ago
Texas doesn't need any more Fry's stores.
Best Buy
1481 days ago
Guest: Who can I speak to in regard to locating a Fry's store in a new market in Texas?
 
 
First of all, what are you asking? Are you trying to sell land or something? And to expand on your topic, the only locations currently in the plans for new stores are in Northern Arizona, and a suburb outside of Denver, CO.
MacIas
1478 days ago
fry's home office employees and staff are constantly on this site....
Guest
1373 days ago
I live out at Festival Foothills ( a developing community by Pulte in Buckey, ARizona ZIP 85396)  
 
We have no gas station, (convenience store was sold and did not reopen) or supermarket)  
Pulte promised us a Fry's market place when we bought  
The site is prepped and waiting  
WHEN, if ever, will FRY'S start breaking ground for a store....  
NOTE: there is not only the family community but also the reitirement community on the West side.
ObiWan
1373 days ago
Guest: I live out at Festival Foothills ( a developing community by Pulte in Buckey, ARizona ZIP 85396)  
 
Pulte promised us a Fry's market place when we bought
 
 
WHY would any community want a Fry's Electronics in it?
Guest
1151 days ago
We at Trilogy are celebrating 100 yrs of Gilbert, az. We will be having a children's fair. We are looking for pie donations for our pie eating contest. could you please  
help us out. thank you
Guest
1144 days ago
Purchased a $200 3tb Seagate harddrive from Frys today. There were only two on the shelves, a returned and one that seemly was new. We purchased the harddrive and discovered on use that it was corrupted. We took it back and customer service discovered that the serials did not match.. They wouldn't even let us swap the drives. We are now out $200 with a broken harddrive that someone else returned and they deceptively repackaged and sold as new. Frys has always been notorious for this kind of behavior.. we once purchased a "new" harddrive that had someone else's personal data on it. DO NOT SHOP AT FRYS!!
Guest
1144 days ago
lol
frysemployee
1144 days ago
Guest 15580, do a charge back with your CC company.
Guest
1070 days ago
My name is Mrs. Hardeman. I am not an employee. I've shopped at Fry's Food Store on Alvernon and Grant store for nearly 10 years in Tucson, Arizona. As a client, I've always been satisfied with the products and use cash to buy my stuffs. I'm not a food stamps card user. Although, I've not shopped at this site for 2 years because of problems with an employee who works there on Alvernon and Grant Streets, I've just started shopping there again this year. My first encounter with "Peter" (his real name) was when I saw him shoving and banging a dust mop (broom) agains the feet of senior shoppers and I told this to a couple of managers. At one and only time, I spoke to him and it was an an innocent remark, was about his picking up used cigaretts left on the store's front areas because it was unsanitary. Since then he's targeted me. Some things he's done: He'd brushed by me very cosely ensuring that I know he's around, he's gone into women's bathroom while I've been inside there, I'd get nervous bending over to get to a product when he's around; he'd go by me every 3 or 5 minutes with a broom pretending to clean up when he had other areas to clean up and would always have this leery smile on his face. The security attendant has been on his case for not doing his job but overall managers seem to disbelieve my report to them and that this man scares me. Last week, he came out of the store and stood staring at me as I was finished and walking in the parking lot. Yesterday-- the same behavior. I told one of the cashiers at the Self-Check-Out about Peter. She talked to a manager but he ignored the whole incident report. Why is he still dealing with shoppers seeing that he has strange and unfriendly sneaky behavior towards people he sees as weaker than himself (seniors) and woman like me who won't put up with his evil behavior. Peter, I believe, might be Hispanic or someone from an ethnic background, about 5'10" tall, 190 wt, in early 40's and has black hair. Thank you for your time and attention to this matter. 9/25/2011.
Guest
1070 days ago
The comments given by Mrs. Hardeman is a grievance and should be routed to Fry's Corporate Management. 9/25/11.
Guest
1070 days ago
In 1972, Fry's grocery store was sold to Krogers. Your grievance needs to be directed toward Krogers.
Guest
1070 days ago
Fry's was sold in 1972 and after a series of mergers and acquisitions in the 1970s and 1980s became part of Kroger.
SDCherryPicker
1070 days ago
Wrong place lady.
Guest
648 days ago
To the Ceo of Fry's : Dear Sir I just want to thank you, and what a fine job you are doing with your fry's stores. It is an honor to shop at your stores. I mostly shop in Yuma the one on Fortuna blvd. I must tell what wonderful management and Staff you have, everyone is so friendly. The manager for your meet James is the best, and in the Deli, I really appreciate your staff they take the time to give you what you want. "example" before the young lady cut my ham, she cleaned the meat slicer. Wow how often do you see that. I talked to your Deli manager and told her, good Job. I had a talk with Tim your over all manager, very nice man, and he thanked me. So good job Fry's and all your staff. thank you Archie Andreows
BorderPatrol
648 days ago
haha i think someone at kroger turned the suggestion box loose on this board.
Guest
646 days ago
@Guest 26394 You're a fucking retard.
Guest
611 days ago
I just called your Downer's Grove, Ill store to see if they have wheelchairs for seniors and I was surprised to hear that they do not. Why? A store as large as yours should have everything there is for handicapped people, not only handicapped signs outside for parking. I'm really surprised and upset. I am going there tomm., need to take my mother who is 95.5 years-old and she needs to be pushed around on a wheelchair. Hasn't anyone else ever complained about this. If they haven't, I'm really surprised. Any big department store that I've ever been to does have them, even motorized ones. What's going on.
frysemployee
611 days ago
They don't have one as standard policy at all Fry's stores. Its due to liability reasons or something.
Best Buy
610 days ago
Guest: I just called your Downer's Grove, Ill store to see if they have wheelchairs for seniors and I was surprised to hear that they do not. Why? A store as large as yours should have everything there is for handicapped people, not only handicapped signs outside for parking. I'm really surprised and upset. I am going there tomm., need to take my mother who is 95.5 years-old and she needs to be pushed around on a wheelchair. Hasn't anyone else ever complained about this. If they haven't, I'm really surprised. Any big department store that I've ever been to does have them, even motorized ones. What's going on.
 
 
My understanding is that they would have to pay insurance in case you or someone else accidentally injure yourself or other customers. Frankly, I'm not surprised that they don't want to pay for that. Some people do complain that we don't have riding wheelchairs. I think that we would have 10X the headache from having them as opposed to not having them. Does Macys or Sears have them? I have never seen them in the store. Fry's isn't the only company that recognizes that it is a bad idea for us to have them.



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