Not signed in (Sign In)

Welcome, Guest

Want to take part in these discussions? Sign in if you have an account, or apply for one below


Vanilla 1.1.4 is a product of Lussumo. More Information: Documentation, Community Support.

Welcome Guest! Want to take part in these discussions? If you have an account, sign in now.
If you don't have an account, apply for one now.
    •  
      CommentAuthorObiWan
    • CommentTimeJul 14th 2010
     permalink
    "Apple Prepping Genius Bar Changes" - amongst them, overnight repairs.  
    http://www.macrumors.com/2010/07/14/apple-prepping-genius-bar-changes-focus-on-shorter-wait-times-multitasking-overnight-repairs/  
     
    Fry's has a reputation for LOOOONG repair waits, oft times extending into months. And if you're lucky, you'll get back your computer (or whatever) undamaged...if you're lucky.
  1. Other Topics You Might Like
    Fry's could learn something from Apple
    Thieves Steal Apple Goodies From Fry's
    Thieves swipe $167,000 in Apple products from Fry's Electronics in Campbell
    Fired From the Frys!
    Fry's Electronics Gets a Scolding From Weights and Measures ( News Article Forward )
    •  
      CommentAuthorasdf
    • CommentTimeJul 15th 2010
     permalink
    What do you expect? Apple has a small market share.
    •  
      CommentAuthorasdf
    • CommentTimeJul 15th 2010
     permalink
    Apple's iPhone 4 woes deepen as some see recall 'inevitable'  
    http://www.betanews.com/article/Apples-iPhone-4-woes-deepen-as-some-see-recall-inevitable/1279040534  
     
    Consumer Reports give the new iPhone 4 a "Not Recommended" rating.  
     
    That would be nice if Fry's did recalls like what Apple is doing.
  2.  permalink
    First off Apple is a manufacturer so of course they do recalls if they deem neccessary. Any products that Fry's sells; should they (the manufacturer) issue a recall Fry's is pretty quick to post a recall on the ad board and in the department the product is sold in so as to inform customers that previously purchased the product. The current inventory is pulled off the floor and changed to V status.
  3.  permalink
    Correct, Fry's can not do the manufacturers recall themselves as Fry's is merely the distributor for the manufacturers, not the actual manufacturer of merchandise.

    I do see often though, such as a more recent Sony laptops with defective optical drives recall, recall items immediately go to V-Status (Vendor Status) and RTV right away; a sign was posted to inform customers that if they had purchased that model, there was a ongoing recall.

    I also see often "BUYER'S REQUEST" for reason of RTV (often done so by Fry's email), so not always is there a manufacturers recall but the M&O District Supervisors and Purchasing Managers do often make a decision to send selected merchandise the RTV center.

    Bear in mind Fry's is a electronics store, and there is not 100% assurance that all the products are -NOT- defective. Customers and associates alike pick products off the shelf merely assuming that the product is not defective, and more than likely it is not defective, but there are always the possibility it is. As a distributor, it's the same chance for any store a customer chooses to purchase that product whether it be from Fry's, Best Buy, NewEgg, Amazon.com... it's all the same. People get in their head that because Fry's sells open box products, they have a lot of defective products.
    •  
      CommentAuthorObiWan
    • CommentTimeJul 15th 2010
     permalink
    So...these are excuses for Fry's to let repairs sit around for months without being even looked at, and oft times return them in in worse shape than when they received them?  
     
    FWIW, personal experience (mine and others) with respects to Fry's open box products is that the products are oft times damaged, defective, missing parts, etc.
    •  
      CommentAuthorgobo760
    • CommentTimeJul 16th 2010
     permalink
    We could probably get a lot more done in repairs if we had a graveyard shift. The biggest factor that limits the number of repairs we can get done is the customers coming up to the counter every 5 minutes and saying, "heyy, I have a problem... [insirt them telling a 10 minute long story which concludes with]... so I need a new cell phone battery. Do you guys sell those?" along with the phone constantly ringing for customer updates. We need a shift where there's one or two people on duty who aren't getting interrupted, ever.
    •  
      CommentAuthorGuest 3035
    • CommentTimeJul 16th 2010
     permalink
    Yea, but who wants to be locked in the store for 8 hours every night.
    •  
      CommentAuthorskullywag
    • CommentTimeJul 16th 2010
     permalink
    Guest:.  
     
    . As a distributor, it's the same chance for any store a customer chooses to purchase that product whether it be from Fry's, Best Buy, NewEgg, Amazon.com... it's all the same. People get in their head that because Fry's sells open box products, they have a lot of defective products.
     
     
    Uhhh....I think you have a better chance at Frys, seeing how many items returned end up back on said shelves.
    •  
      CommentAuthorObiWan
    • CommentTimeJul 17th 2010
     permalink
    Add into that how Fry's tends to handle their products (anyone remember the American Tourister Gorilla commercial?), it's no surprise that they have a higher than average ratio of defective products. As I recall, that was one of the issues we addressed to them as to how to reduce their costs - improve their material handling. Fry's didn't like that idea because it would have meant they'd have to hire a few more people and be more careful in how they handled stuff like tv's, refrigerators, computers, etc. They didn't want to hear any of it.