Not signed in (Sign In)

Welcome, Guest

Want to take part in these discussions? Sign in if you have an account, or apply for one below


Vanilla 1.1.4 is a product of Lussumo. More Information: Documentation, Community Support.

Welcome Guest! Want to take part in these discussions? If you have an account, sign in now.
If you don't have an account, apply for one now.
    •  
      CommentAuthorFrenchy Fry
    • CommentTimeDec 5th 2010 edited
     permalink
    Fry’s Electronics  
     
    Fry’s offered a $600 30-inch LCD television for $200. After receiving confirmation E-mails, cancellation messages were received some 18 hours later. Said one of Fry’s E-mails: “After running out of stock of the LG32LD350 32″ LCD HDTV, our Web site encountered a technical problem allowing your order to be accepted in error.”  
     
    One consumer who said she was caught in this headache was Mountain View, CA, resident Arundathi Gururajan.  
     
    She said she was able to order the unit at 11:06 PM California time on November 25 and received a confirmation E-mail from Frys.com that said the purchase went through but the TV was on backorder. Two days later, Gururajan found out at a local Fry’s store that the company was planning to cancel some of the online orders. “I started searching online and found that some people had been notified of their cancellation by the next day. Since I hadn’t heard anything, I assumed mine would be arriving after some time and let it be,” Gururajan said.  
     
    But the next day, she received an E-mail from Frys.com canceling her order. In the midst of an unsuccessful attempt to get Fry’s to “offer any sort of compensation, replacement item or anything,” Gururajan called her credit card company to ensure Fry’s was telling the truth about not charging her card.  
     
     
    “My credit card company informed me that the charge had gone through on November 26 at 1:30 AM and Fry’s had received the cash for the transaction,” Gururajan said. “This was deceptive on the part of Fry’s. My card had been charged though they claimed it had not.”  
     
    Fry’s representatives did not return E-mails and voicemails seeking comment.
  1. Other Topics You Might Like
    your order is ready
    Confirmed: Fry's Electronics In Financial Trouble
    Securing your smartphone like never before
    Suggestion: Fry's Go Public! Your never going to be better than Best Buy or Walmart Unless You Do!
    Do I need to be a pushy, dishonest salesman in order to make ends meet?
    •  
      CommentAuthorLiana Mei
    • CommentTimeDec 5th 2010
     permalink
    Give it a few days. They probably thought they had canceled the order in time to stop the transaction. If a refund is not posted to the account within 7 business days, then call them back. But, yes, I'll admit it is deceptive for them to say the charge did not go through. And make sure to get the names (and if applicable) the extension numbers of everyone you talk to.
    •  
      CommentAuthorLiana Mei
    • CommentTimeDec 5th 2010
     permalink
    By the way, where is the source for this story?
    •  
      CommentAuthorFrenchy Fry
    • CommentTimeDec 5th 2010 edited
     permalink
  2.  permalink
    It was also all over Frys facebook fan page. People complaining. I think it said in the ad that these prices were only available in store but people decided to go on at midnight and try and buy these items.
    •  
      CommentAuthorFrenchy Fry
    • CommentTimeDec 6th 2010 edited
     permalink
    David Armstrong arrived at Fry's Electronics before 5 a.m. on Black Friday, aiming to snap up a universal remote control featured as a doorbuster.  
     
    By the time he got into the Wilsonville store, the Logitech Harmony 900/1100 touch-screen remote he'd coveted was sold out. A store employee suggested he check online and, sure enough, Armstrong found what he was looking for when he got home. It was priced at $129 and included a possible $80 rebate, making it just $2 more than the store deal. He typed in his credit card number and, in a follow-up e-mail he showed The Desk, Fry's thanked him for the order.  
     
    Figuring his remote was a lock, Armstrong kicked back and reveled in the knowledge he could skip the post-Thanksgiving mobs.  
     
    He wasn't alone. Other shoppers figured they were set after Fry's sent out confirmations on Black Friday for their orders, including another remote and a high-definition television.  
     
    Come Monday, three days after some of the best prices on consumer electronics at other retailers had passed, Fry's canceled the orders. The San Jose, Calif.-based company told Armstrong and others that, because of a computer glitch, its website continued to accept orders for certain doorbuster deals after inventory ran out.  
     
    "We sincerely apologize for the inconvenience," wrote Fry's, adding it had only sought authorization from his credit card, not a full charge. "Regrettably, we will be unable to fulfill your order. ... Thank you for your understanding."  
     
    Armstrong and others were fried.  
     
    More than 960 people signed an online petition at Groubal.com, a site that says it collects customer service complaints, chooses the best and puts them out for others to support. Groubal founder Robert Doner said he alerts companies that show up on his site in hopes of getting conversations going between them and their customers. On the Fry's petition, many people shared personal experiences with the remote controls and TVs; many others simply threw mud at Fry's.  
     
    "Had Fry's informed the customers of this error in a timely manner, people could have gone elsewhere to find a deal on one of the three busiest shopping days of the year," Armstrong told The Desk. He was equally frustrated because he never got a response from Fry's to his e-mail complaint about the situation.  
     
    "Fry's offered no compensation for the mistake and caused thousands of dollars to be tied up in credit card holds," he said. "Considering Fry's touts itself on being a technology giant, this kind of technical error is unethical and embarrassing."  
     
    Customers know Black Friday deals are often quite limited. But they felt Fry's timing on the cancellation was unacceptable, especially as it appeared Fry's wouldn't honor the deep discounts for those Black Friday customers after it restocked.  
     
    "This happened to me with the same Fry's deal and a Newegg deal," wrote one Groubal petitioner. "The difference is that Newegg sent a cancellation e-mail within five minutes and was able to move on ... not three days like Fry's."  
     
    Doner of Groubal said he started calling Fry's on Monday and, after 20 phone calls and five messages left with the consumer affairs department, he hadn't heard a word.  
     
    "This is an extreme anomaly for my small enterprise to have all this activity; so many people actually wrote about their personal experiences with this," said Doner, who's based in Scottsdale, Ariz. "Customers today are struggling terribly, and some had saved for weeks, if not months, for these Black Friday-type of specials. They trusted this online retailer when they offered the promotions that it had the inventory at the price it quoted."  
     
    The Desk also started calling Fry's on Monday, leaving a message with the executive assistant to one of the company's owners. By Wednesday, Fry's had promised it would release a statement and, around 4:45 p.m. on Thursday, an e-mail arrived saying those Black Friday customers would receive their products at the discounted price.  
     
    "Since the time this error occurred, Fry's has been working diligently with its vendor partners to obtain additional inventory of the affected items," the company wrote, adding that it had made the decision because it is "extremely important to Fry's to maintain the trust and loyalty of its customers."  
     
    Fry's said it will contact anyone who placed Black Friday orders for the out-of-stock products and help them complete their orders.  
     
    The company explained that the computer system allowed some of its limited Black Friday specials to get back-order status when they should have been listed as not available after they sold out.  
     
    Fishing for sympathy, Fry's said it would honor the back orders "even though the prices were extremely aggressive and even though the orders far exceeded the limited special buy quantities from our vendors."  
     
    Armstrong wasn't impressed.  
     
    He's happy to get the remote control, but he's turned off.  
     
    Sorce: Oregonlive.com