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    • CommentTimeDec 14th 2010 edited
    i'm just curious to see weather or not it's possible to transfer to a store from the home office call center, if anyone has heard of this happening or even know if they allow it? Or are the two completely different entities in which case i'd have to apply at a store then quit the call center?
    • CommentTimeDec 15th 2010
    Cool idea. Fry's can stop outsourcing calls to India.  
    Frys needs to transfer calls to stores.
  1.  permalink
    If a customer is calling home office for any reason it is typically a COR. The information gets passed to the SM/ASM who delegate the opportunity. No reason to transfer to the store at all, because they already have that procedure in place.  
    I do know at the store level, on some phones only, it is possible to transfer to the home office main line. But, again, because it's only going to come back to the store level, it seems silly.
    • CommentTimeDec 20th 2010
  2.  permalink
    To further that, your Customer Service Department Managers are actually higher in the chain than (Sales) District Department Managers; so it's sort of contradicting when customer want to speak to a "District Manager" or "District Supervisor" when really... all of it's done in store...

    Fry's has quite an interesting bureaucratic set-up. Even in store, it's really silly... Did you know that the Customer Service Sales Supervisor (Manager in Charge) is LOWER than Sales Associate in rank? That's right, when those Managers in Charge are ready to get promoted, management can "promote" them to the sales floor. That, sir, is a "career move!" Same for (Computer) Office Sales Supervisor. Do be even more mind blowing, Customer Service Supervisors 1-3 are NOT below Sales Associate. It's sort of funny because the position of a Customer Service Sales Supervisor is not a very difficult one, underpaid, and most of them really don't have any sales experience... so it's even more interesting when one of them would like to be promoted to Sales Supervisor on the floor.

    This really ought to concern customers on who they are talking with. All in all, there's almost no point wasting time and just cutting to the point... Talk with the Store Manager, Assistant Store Manager, or the Customer Service Department Manager... everybody else is a nobody. Nobody at the call center worth your time... few in the store that are worth your time... and lets face it, unless you have a word with the Store Manager, Assistant Store Manager, or Customer Service Department Manager, you are wasting the M&O District Manager's (and above, their) time. Typically, if you complain just enough, it almost doesn't matter if you're right or wrong... You'll get what you want... eventually.
  3.  permalink
    Frys Call Center is not in India. It's in CA.
      CommentAuthorGuest 5771
    • CommentTimeJul 29th 2012
    @ Guest 64043

    Doesn't mean it doesn't suck. I'm sure India could do a better job.