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      CommentAuthord93ben
    • CommentTimeMay 25th 2012
     permalink
    I know you all hate Frys. And trust me. I do too. But I'm a college student and I recently just got a job there. I've heard mixed things about Sale's Associates. I've talked to actual employees there, and I start on Monday. I want to get into Computer Sales. I want to know what it's like. Plus the salary and how payment is going to work. If possible. I also want to know what's the commission percentage. I know you all like to go on tangents.. But could you please answer my question before you go off... Please. And thank you.
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  2.  permalink
    Sales has good days and bad days. Some days you will make bank others you won't even cover the cost of your hours. The percentage is all over the place. Some little items will make you a fortune (i.e. 10 bucks comm on a 99.00 laptop charger) others will pay you nothing. Learn what items are 0 comm and up sell to something that makes you money. Learn what days are good days and what days are bad and rearrange your schedule so you aren't working days standing around racking up draw hours. Part-time tends to make you the same amount as full time as far as minimum wage goes w/o going into draw constantly but full-time has the potential to make really really good money if your knowledgeable and can get the customer to walk out happy with something that pays you. PSC's are a hard sell but will make you BANK. I've had days where I've made 100 on one computer sale thanks to selling the right item with a PSC, norton and some accessories.

    Thats my 20c at least...
  3.  permalink
    The range varies greatly. As of last year the top dogs could still do $1000 a week. The average $350, the bottom feeders barely make draw or don't. Just realize that sometimes a successful week and come back and bite you in the ass if a previous sale is returned so don't try to take advantage of impulse buyers.

    Always know which items pay and divert traffic away from the newspaper ads. Let the customer help themselves and send them on their way quickly if they don't get any kinds of attachments (PSC warranties and accessories).

    Also master that POS system because it's the tool that will show your progress. Try and shadow the top sales people your first week, just try not to cramp their style and you'll learn, but also know that you are going to be their competitor so read between the lines.
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      CommentAuthord93ben
    • CommentTimeMay 25th 2012
     permalink
    Holy crap. Thank you guest 36 and 40 your comments are actually really helpful unlike other topics I've read.. Do you have any more tips? Any little dips and hints? This is VERY much appreciated. What is PSC? Thank you so much!
  4.  permalink
    PSC = Performance Service Contract

    It's what will make or break you. Depending on your store, you either need to meet a quota of the quantity of PSC's being sold or an amount weekly. PSC's range from $20-$50 depending on it either being a 2 or 3 year and the cost of the original item.
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      CommentAuthord93ben
    • CommentTimeMay 25th 2012
     permalink
    What's your deadline?
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      CommentAuthord93ben
    • CommentTimeMay 25th 2012
     permalink
    What's your deadline?
  5.  permalink
    what store are you at?
  6.  permalink
    I would like to add that if you are taking any kind of workload at college and working at Frys, most weren't successful at both. While Fry's seems like your regular run-of-the-mill retail store, it is a really hard job as the company views most of their employees as expendable and easily replaceable. The hoops they make you jump through are ridiculous, even for the most simplest things. The stress from this job will leave you with little energy to deal with your college stresses but if you're special maybe you could be successful in both.
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      CommentAuthord93ben
    • CommentTimeMay 26th 2012
     permalink
    Thank you for that piece of advice Guest 31. And I suppose it's true but isn't it possible to make bank if you have the right hours and the right skills at selling stuff? I have a few more questions of if any of you can answer it... Uh.  
     
    - What normally is the deadline for you to sell?  
    - What are the best hours to sell? (When do most people come in and when do you make most of your sales?)  
    - What do you normally have to do to get them to buy warranty? (Tips and tricks?)
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      CommentAuthort0rrent
    • CommentTimeMay 26th 2012
     permalink
    When I was there, weekdays before 2pm were typically dead outside of lunch time since people are at work, not shopping. Evenings and weekend mid shifts are your best bet. But to be honest who knows now. I went into my old store a couple weeks ago to see the last couple of people in service who I worked with and at 7pm friday, the parking lot was 3/4 empty, there was no line to check out (bought something cheap I needed while I was there), and you could really tell that sales across the board were down. They even had a big sign hanging from the store saying they will match internet pricing which I know first hand has been fubaring sales. If you ever have an opening shift, take the add and look at the smaller items and see if they sell. I had one day an on add flash drive was still paying a dollar a sale. I made about 35 bucks just from those jump drives alone by keeping a bunch of generic made quotes in my pocket or add selling it with a computer or other crap like that.
  7.  permalink
    I made about 25.00 in the past 3 days and 50.00 today in commissions, so it can be totally random. Some days I've made 200.00 and some zero. You sell PSC by asking them. They won't buy if you don't ask, but 2 out of 5 will usually buy it if you present it properly. Sell what is in stock and walk your back stock or warehouse and know what you have.
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      CommentAuthord93ben
    • CommentTimeMay 26th 2012
     permalink
    I see! This is great advice. IS anyone in the California area?
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      CommentAuthort0rrent
    • CommentTimeMay 26th 2012
     permalink
    I worked store 21 fremont but left over 3 years ago for much greener pastures.
    •  
      CommentAuthoryeahyeah
    • CommentTimeMay 27th 2012
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    Shouldn't of these questions been answered when they were telling you about the job?
  8.  permalink
    Those questions are usually answered after they lube your ballaoon knot, but bfore they actually stick it in. At this point, most successful Frys assosiates usually jot down notes on the notepad on the floor while they are grabbing their ankles.
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      CommentAuthoryeahyeah
    • CommentTimeJun 2nd 2012
     permalink
    I always explained the pay structure and set the expectation when hiring a sales associate or promoting someone to sales.
  9.  permalink
    PSC's offer (almost) zero hassle on the customer's part. Bring the unit in, and if it qualifies, it'll get fixed (eventually). One of the biggest problems many stores have is turnaround time. Lots of shelved units waiting for parts to arrive, or are shipped out for repairs. Fry's addresses slow repair turnaround by issuing loaners.  
     
    The PSC does NOT cover physical damage (including spills) or software issues. So if a customer brings in their computer and complains that it's running slow because they downloaded everything they've ever found on the internet, never once uninstalled a program, and their porn collection is in the terabytes, the PSC isn't going to help.  
     
    It's best to highlight the peace of mind and the fact that they do not have to do any kind of work on it themselves. It's also a good idea to advise them to maintain a regular backup of their data (which is good practice anyway).
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      CommentAuthorObiWan
    • CommentTimeJun 3rd 2012
     permalink
    Zero hassle? Really? Taking months to get a repair back isn't a hassle? Spare me.
  10.  permalink
    Compared to finding and buying parts, waiting for them to arrive, disassembling a unit (likely a laptop), replacing said part (and hope it's not a bad HDD because now you have to restore the OS as well)? Yeah I'd say so. And like I said before, maintain a rolling backup and keep whatever app install disks you need, and transitioning to and from a loaner can be a relatively smooth process.
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      CommentAuthorCinnabon
    • CommentTimeJun 4th 2012
     permalink
    ObiWan: Zero hassle? Really? Taking months to get a repair back isn't a hassle? Spare me.
     
     
    Okay, you've been spared. Happy?
    •  
      CommentAuthorr3j3ct
    • CommentTimeMar 24th 2013
     permalink
    Computer sales associate here... averaging $15-20 an hour including hits I take from returns. There are good days and shitty days. Luck is involved with a lot of sales. Either way, it's a big improvement over a shitty hourly merchandiser position and you are spared of all the "bitch work" you have to do as a merchandiser. My best week I averaged $25 an hour.