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1.) We are not a government agency.3.) The BBB is not a consumer watchdog.
2.) Complaints are handled by the Better Business Bureau office in the area where the company is based.
Our last episode involved a man who wanted a refund for a $39 download from PC Drivers Headquarters, a software seller in Austin, Tex. More than 312 people had filed complaints about this company with the Better Business Bureau in the last three years, but the putative watchdog group still blessed it with an A-plus rating.
PC Drivers Headquarters had apparently resolved each and every one of those complaints.
But, as you may recall, the deeper the Haggler dug, the lamer the PC Drivers Headquarters’ complaint-fielding record seemed. And now it seems lamer still. The protocol of the Better Business Bureau is to offer mediation services to those customers whose disputes can’t be resolved through talk, e-mail and reason. What the Haggler did not know as of deadline two weeks ago was that the Austin area’s Better Business Bureau charges consumers $70 a mediation.
That’s right. To get back your $39, you need to spend $70.
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