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frysemployee: Whats really shitty is non-service techs were working on it, that is a big fucking nono. That gives the customer, if he knew, some more ammo I would think (non trained employees that should technically not even be in the service area according to Fry's policies, I would use that line if I was the guys lawyer). Bottomline, I too would be worried about my job.
r3j3ct: BTW tell that dumbass customer to hand write his assignments from now on, store them in file cabinets, and hand physical copies to the teacher. I'm so sick of tech illiterate people relying on others for simple tasks that any monkey can learn. It's the 21st fuckin century, you shouldn't have an excuse to be tech illiterate. Learning computer basics (parts, data backup, maintenance) is not rocket science. FFS...
ObiWan: If you weren't given the chance to try and recover the customers data, you can't be blamed for something you didn't get a chance to even try to do.
ObiWan: I have to wonder how, in two days, he created "a lot of important schoolwork" in a mere two days. i.e. was that schoolwork on another computer, stored on line, or???
r3j3ct: Some people just don't deserve to own a computer. Dumbass customer indeed.
I doubt your job will be at risk here. They are more likely to fire that salesman who jumped in and erased the data on his secondary drive.
BTW tell that dumbass customer to hand write his assignments from now on, store them in file cabinets, and hand physical copies to the teacher. I'm so sick of tech illiterate people relying on others for simple tasks that any monkey can learn. It's the 21st fuckin century, you shouldn't have an excuse to be tech illiterate. Learning computer basics (parts, data backup, maintenance) is not rocket science. FFS...
skullywag:r3j3ct: Some people just don't deserve to own a computer. Dumbass customer indeed.
I doubt your job will be at risk here. They are more likely to fire that salesman who jumped in and erased the data on his secondary drive.
BTW tell that dumbass customer to hand write his assignments from now on, store them in file cabinets, and hand physical copies to the teacher. I'm so sick of tech illiterate people relying on others for simple tasks that any monkey can learn. It's the 21st fuckin century, you shouldn't have an excuse to be tech illiterate. Learning computer basics (parts, data backup, maintenance) is not rocket science. FFS...
Dude, what kind of a retard are you? A person brings a machine in for work, said machine is worked on by sales monkeys not authorized to do so, who in turn screw the machine royally with their ignorance and stupidity.......and you blame the CUSTOMER? What world do you live in? Or are YOU the monkey that was helping out, by screwing the machine? Evidently computer basics IS ROCKET SCIENCE if you're a Frys sales monkey who installs an OS over a storage drive.
Although I have to agree with you on one point...some people DON'T deserve a computer, so my guess is you're typing on Mom's.
Far as the lawsuit goes, it's more than likely just talk, unless the customer is filing a small claims case. I hope Frys has the decency to make this right in SOME way (Give him a coupon for free shelf return?).
Anakin: Not sure if he's still suing us or not. But nothing seems to be in his favor so far.All service agreements at Fry's specifically exclude data loss. Not even sure why he would try to sue. I'm sure the court will be happy to take his filing fees, though, before they laugh him out of the courtroom.
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