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    • CommentTimeDec 29th 2013
    I recently bought a 3DS XL from Fry's. The unit came with dust inside the cart slot and AC port. It works just fine though, but I want to exchange it for another unit. It's already opened, can I just exchange it for another unit telling them that I didn't like it? Or do I need a valid reason like it's defective or even make up a reason? Do I also need photo ID to exchange?
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    Return it if it is within 2 weeks if you have the receipt and insist on a cash refund. It sounds like it might have been a demo or returned unit. No need to make up a reason, just tell them it didn't meet your needs. You might have to take store credit if you don't have the receipt or it is within 30 days. Don't shop at Frys and you'll be much happier.
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    You can return it just be sure to remove the pornography from it before you return in.
      CommentAuthorGuest 8195
    • CommentTimeJan 27th 2014
    I thought gaming consoles were 30 days, did they change this?

    If they haven't changed it you can return for any reason you'd like... just don't bring it back physically damaged etc. Even if you have stuff saved on their it is their responsibility to delete it before selling it to the next person; make it your responsibility if you have confidential information on their ie. credit card number and personal information.

    No policy says you can't return it. Literally tell them buyer remorse or I don't like it... or even if it's just colour etc... You'll be fine.