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      CommentAuthorworm
    • CommentTimeJun 28th 2007
     permalink
    17 Confessions Of Staples Drones  
     
    http://consumerist.com/consumer/leaks/14-confessions-of-a-staples-drone-272466.php  
     
     
    COPY AND PASTED FROM THE LINK ABOVE  
     
    14. Managers have coupons kept in the safe that they can use for dissatisfied customers. If you have a problem ask to speak to a manger and most of the time they will offer you some sort of discount on a product or a free service in the store.  
     
    13. Easy Tech's are in every store to provide technical support for the customers. The fees are lower then Best Buy. Most techs are just Business Machines associates who have a little computer background. While I am a tech in a store, I wouldn't trust some of the other techs in the chain. Deals can be had with Easy Tech service. An example would be you could get Norton 360 for 30 installed, or pay the 60 for it without the Easytech service.  
     
    12. Associates do not make commission, so there is no incentive for selling plans and attachments. The managers make HUGE bonuses (as there bonuses are tied to the profit margin). Most of the time a big sale (laptops, etc) will have a manager approach you before the sale hits the register if you leave without any attachments.  
     
    UPDATE: A current Staples supervisor writes, "Employees make quarterly bonuses if they meet sales and margin goals for every period during a quarter, which are payed out as 10-20 cents per hour worked during that time. It's hardly commission, but there IS sales incentive. "  
     
    11. Associates cannot give you random coupons (mainly the $3 ink ones) due to the new lost prevention procedures in place. Every coupon is counted in the book before a shift starts. At the end of the shift the number of HP, Lexmark, and Dell cartridges are counted against the number of coupons offered.  
     
    CONTINUES TO NEXT POST...........i am a worm.
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    •  
      CommentAuthorworm
    • CommentTimeJun 28th 2007
     permalink
    10. Sales Associates are not able to offer any special discounts to you. However because the store gets judged on the number of service plans that are sold (total dollar amount) coupons do exist. An example is there was a $10 off a $60 shredder coupon. This coupon was only distributed in the stores, so customers did not know about the true use for the coupon. A common sales pitch would be, for this day only my manager has authorized me to give you a free service plan. When shopping at Staples remember that it has to be done by a coupon and you can ask to see the coupon before purchasing the item.  
     
    9. Staples does not offer rainchecks, so if the product is out of stock in the store, three options exist - order the product from Staples.com, find the product in another store, or substitute a similar item. I have seen items that are of better quality be substituted in for an out of stock item. All you have to do is ask a manager.  
     
    8. Stores are authorized to offer up to 15% off of the clearance price of an item in the store. Most stores will sell the product at cost. If you say that you want the warranty before the associate goes to speak to a manager about a discount, the discount will be larger. When you get up to the checkout just say you no longer want the warranty and pocket the extra savings.  
     
    7. The Copy and Print Center offers a 100% money back guarantee. Many stores, including my own, have covered up that guarantee. If you are not satisfied with the way the order was done, you simply need to state that you want it for free. The manager will most likely come over and stand firm (they will offer you 50% off or something similar) and you will receive the order for free. Staples will even reprint the order correctly without charging you.  
     
    6. Staples still has its guarantee that your ink will be in stock or you get $10 off. Most of the time the ink is able to arrive the next business day at your door, so customers don't force the issue (or even know about it). Make sure that you are clear that you want your 10 dollars off the ink if you order it - sometimes the ink will magically appear.  
     
    5. Almost all printers in the store come with full ink/ toner. The few machines that don't are the "low" end machines in a series. The HP Laserjet 1600 has starter inks while the 2600n has full toner. The box will make it clear if it has full or starter toner in them. All INK JET machines have full ink in them.  
     
    CONTINUES TO NEXT POST...........i am a worm.
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      CommentAuthorworm
    • CommentTimeJun 28th 2007
     permalink
    UPDATE: A current Staples supervisor writes, "most of the printers we sell come with the starter cartridges, not sure where s/he got the idea that they don't (few manufacturers put this on their boxes at all) "  
     
    UPDATE: A current HP sales rep writes, " all inkjet printers come with FULL cartridges. We no longer use starter cartridges. It says so right on the box the capacity of the cartridges included. Compare them with the separate retail cartridges, and you will see that they are the same. The author of the piece is correct when he/she mentions that the lower end lasers (1600 and 1018) do come with half-full starter toner cartridges.  
     
    Most retail employees have no idea that HP inkjets come with full cartridges. They just take the word of their superior and tell customers that the printers come with starters. They never take the time to verify what the printer comes with. Since the most, if not all, retail stores are ranked by their respective companies based on sales and/or margin, they tell customers that they'll need to pick up extra ink since printers only come with starters, which is false in most cases."  
     
    4. Machine sales are judges on a CIPS basic. Cable, Ink, Paper and a Service Plan. A great sale is a sale that has all of them. The warranties for the most part are a rip off. You need to call up a phone number and they will mail you a refurbished machine within a week or so. If they don't want to do that they will send you the amount they can buy a used machine for (normally 1/3 of the buying price, or double the price of the warranty).  
     
    UPDATE:A current Staples supervisor writes, "We're now actually judged by what's called ASPs, where all electronics in the store have a metric that has qualifying attachments, not just CIPS on printers (in fact, we no longer use that term). The more attachments you sell, the better your percentage, and the better you look."  
     
    3. Sales tags are often outdated and Staples needs to honor whatever prices are on the shelves. Make sure you ask for the lower price if there is one.  
     
    2. Associates are not allowed to accept tips, but sometimes customers bring in gift baskets of goods for the copy center. Next time that customer needs an order it will be completed faster then other orders because all the associates know the customer. Make yourself known to the associates and they will treat you well.  
     
    1. Copy and Print Center associates have the ability to not charge you for a service. While they are not officially allowed to due this, many will do so.  
     
    - Anonymous  
     
     
    Is this "confession" legit? We don't have any Staples insiders in our database to check, so current and former Staples associates, let us know what you think in the comments.  
     
    (Photo: Maulleigh)  
     
    UPDATE: Staples insider #2 adds these 3 more buying tips:  
     
    15. Extended warranties... they are designed so that the obligor must pay out the full value that you payed in the event that they do not fix or replace the printer you bought. I've mostly worked with the HP warranties, but they usually send a replacement "core" unit back that is essentially all parts of the printer except for your ink cartridges and a few outer cosmetic plastic pieces. Also, the EasyTechs are allowed to do HP warranty work (both HPs actual warranty, and the staples extended warranties).  
     
    16. Staples offers free delivery on all orders done through Staples.com over $50. Customers can use this to their advantage if they are buying bulky furniture or printers and the like. Staples associates can place "dot com" orders for you in the store so that you can pay as though you've bought the item in the store, and the shipment time is usually within two days on most products, but can be up to 7 business days on some furniture.  
     
    17. If you go to a store looking for a particular product and that store does not have it in stock, you can ask associates to check the SKU for quantity at other stores. If another store is shown to have it, managers have the option of doing a "save-the-sale" so that you actually purchase the item in the store you are currently in instead of having to drive out to the other store. This is much better than asking them to hold something! If you wish, the item can also be shipped to you, from the store, via UPS on Staples' dime. You may ask to do this, but please note that the manager of the store with the product always has the option to refuse to do this if they want to keep the sale.  
     
    FINISHED.i am a worm.
    •  
      CommentAuthorcalculon
    • CommentTimeJun 28th 2007
     permalink
    Did we rename this to "StaplesForum"?
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      CommentAuthorworm
    • CommentTimeJul 1st 2007
     permalink
    yes. StaplesForum.comi am a worm.
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      CommentAuthorm_tux
    • CommentTimeFeb 25th 2008
     permalink
    ugh.. we wish we could do #17 :) would make some things easier.. except no doing it on sales items.. lol:face-devil-grin:I'm crushing your head... You flathead!
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      CommentAuthorAyaHu
    • CommentTimeFeb 26th 2008
     permalink
    ...Most of this is stuff most companies do anyways...Superhero!