Sasquatch: You can get a lot of misinformation here. I'd recommend going into the store and speaking with one of our AV managers.
Sasquatch: Or McLovin. If he's around, he'll know.
Guest: Per the PSC, you are only supposed to get a 32" loaner.. it is possible to get a bigger TV, but that depends on the PIC, AV Manager, Service Manager, etc. A few times I've done loaners way above the specified size. Just depends on how much you complain and how much the person in charge is tired of dealing with you. Keep in mind you need to pick up, drop off, and return this thing, and all during the repair, so it's probably not worth asking for a 72" loaner TV just because.
Performance Service Contract Terms and Conditions5. To Obtain Service - ...On-site service is available only if specified on original receipt or invoice and within a 40-mile radius of the store, or where there is an authorized service center available in the immediate area. 6. Service Required Outside Area Of Store Location - If the In-Home Covered Equipment is moved to a location where there is no factory-authorized service center available, the Contract will be canceled and a refund of the Contract will be issued as provided in Paragraph eighteen (18). Or the Buyer may make arrangements to have the In-Home Covered Equipment delivered to a factory-authorized Service Center.
Performance Service Contract Terms and Conditions7. Repair and Replacement - During the term of this Contract, Fry's shall furnish all functional parts and labor necessary to restore the Covered Equpiment to normal operating condition in accordance with manufacturer's specifications. If Fry's, in the sole exercise of its discretion, determines that the Covered Equipment is uneconomical to repair, the Buyer shall be provided with replacement equipment that conforms to the original specifications of the Covered Equipment. If replacement equipment with the same specifications as the Covered Equpiment is not then available, Fry's, in the sole exercise of its discretion, may provide replacement equipment with specifications as similar to the original specifications of the Covered Equipment as is reasonably practical.
Performance Service Contract Terms and Conditions13. Loaner Equipment - If the Performance Service Contract includes a loaner, and the needed repair is a covered repair under the Performance Service Contract (see exclusions in Paragraph 10)...Fry's shall provide the Buyer with loaner equipment...For Covered televisions, the loaner equipment provided by Fry's will not exceed a 27" television screen. The Buyer is required to take Covered Equipment into one of Fry's Service Departments to process for service, and if covered, present a valid VISA, MasterCard, or Discover credit card, or Fry's card for an imprint to be made in order to post security for return of the loaner equipment...No loaner will be issued to Buyer if Buyer's physical address is outside the state of the Fry's store location.
Guest: I have a 52" Mitsubishi 1080p DLP with a bad light engine, quote is $650.00 to repair, does anyone know if Frys will replace or repair, I bought it in 2007 and the PCS warranty is good until 2012